We understand that you may have a lot of questions before moving into your new room.
Below is a list of FAQ's to help answer any questions you may have.
If there is anything you still need help with please do not hesitate to get in touch!
My offer has been rejected by the university, can I cancel my booking
Yes, please screenshot your rejection letter from UCAS along with your name and reference number. Send them to
[email protected] within 3 working days to receive your deposit back.
I’m applying through clearing, how can I book?
If you have gone through clearing and have now have a place at University, you can still book accommodation with us. Check the room availability above, or call us on 07912 347252
How close is the University?
Royal Holloway, University of London’s main campus is approx. 15 minute walk away.
Do I have contents insurance?
Yes! As standard, all Derwent's students are automatically covered by the #1 Student insurer, Endsleigh. However this cover may not be sufficient for your needs, for example if you have expensive computers and smart phones so we strongly recommend you review your policy and upgrade your cover if you feel you need it. Visit Endsleigh's website (https://www.endsleigh.co.uk/personal/home-insurance/your-student-cover/?HHRef=HH1090) to check your policy details.
Who looks after my deposit/when do I get my deposit back?
Your deposit is safely stored away with a company called DPS you can contact them on 0330 303 0030. You will receive your deposit back once you have checked out of your room at the end of your tenancy (subject to any damages charges).
I’m an international student, do I need a UK guarantor to book?
If you wish to pay your rent in instalments you will need a UK Guarantor, If you don’t have access to a UK Guarantor you can apply to Housing Hand. They provide a UK guarantor service for international students who are unable to provide a suitable guarantor. If you would like more information on the service they provide and their fees, please visit their website www.housinghand.co.uk or you can contact them directly on 0207 205 2625.
Is there a medical centre nearby?
The nearest medical centre is The Grove Medical Centre on Church Road. https://thegrovemc-egham.nhs.uk/
Where is the nearest cashpoint?
There is a ATM in Egham Station and most high street banks can be found on the High Street in Egham.
Where is the nearest police station?
The nearest police station is Staines, 22 Kingston Road, Staines, TW18 4LQ Tel: 01483 571212
Where is the nearest post office?
The nearest post office is on the High Street – 68a High Street TW20 9EY and is a 3-minute walk away
Where is the nearest gym?
Active Lifestyle, Egham Orbit is a 14-minute walk away or The Sports Centre at RHUL campus is a 20-minute walk away
Where is the nearest supermarket?
There is a Waitrose on Church Road or you can find Tesco and Iceland Foods on the High Street.
Can I pay via an installment plan?
Yes, you can as long as you have a guarantor who is a UK/EU home owner. If you do not have a guarantor, you can contact Housing Hand (http://www.housinghand.co.uk/) who can help you with the guarantor process. You can call them on +44 (0) 207 205 2625
