Help guide
When you make an application for accommodation you will be required to enter information about the accommodation you would prefer. You will need to enter
- At least one preference and a maximum of three for Scheme, Room Type and Contract Duration
- Details of any special requirements
This portfolio of information will then be used to guide us when we make you an offer of accommodation. Please note that although we will do all we can to meet your preferences we cannot guarantee that a particular room will be available when we make your allocation.
Tracking your application
When you have submitted an application for accommodation, you will be able to track its progress on line (please note online booking is not available at The Trigon, Sheffield). To do so, you should log in and visit the “application” section, where you will be able to see your application holding one of the following states
| Status | Description |
| SAVED | You have saved an application, which you can amend before submitting. Please note that you will need to Submit your application for it to be considered for allocation. |
| SUBMITTED | You have submitted an application for accommodation, which will be considered for allocation in due course. |
| ALLOCATED | Your application can proceed and you will have a contract available in the “contracts” section. |
| REJECT | Your application was cancelled by request. |
Once you have been offered accommodation, you can view the status of your offer in the “contracts” section.
| Status | Description |
| OFFER | You have been made an offer of accommodation, which you have not yet responded to. |
| AWAIT DDI | You have accepted the offer and will be sending by post the Direct Debit form. |
| AWAIT GUARANTOR | You have completed the online booking and we will be contacting your guarantor. |
| POSTED GUARANTOR | Forms have been sent to your guarantor. When sent back your booking will be complete. |
| ACCEPTED | You have accepted your offer of accommodation and your place has been secured. You are now responsible for your room. |
| REJECT | You have rejected the offer of accommodation. |
| ONLINE CHECK-IN | You have chosen a suitable time for arrival and have paid your first term rent or full year payment. |
Accepting an offer
When we make you an offer of accommodation, you are given 7 days to decide whether or not you wish to accept or reject it.
- If you accept the offer, you agree to abide by the terms and conditions of the contract you have made with us.
- If you reject the offer, this will close your application for accommodation. If you still require a room you must make a new application, but please be aware that while we do everything we can, we cannot guarantee that we can meet all your preferences.
If you do not accept or reject your offer within the time you are given, your offer of accommodation will expire and the place you have been offered will be withdrawn.
How to accept your offer
To accept your offer of accommodation, you should log in to your account at http://www.derwentstudents.com/student_accommodation_info/Area/Property/Apply_online/ proceed to the “deposit and payments" section. As you follow the instructions, You will be required to make a deposit of £250 by credit or debit card to secure your room Derwent Point is £500. This deposit will be refunded to you at the end of the tenancy.
Please note your first rent instalment is due on or before arrival, further information regarding arrival is sent nearer the time.
If you cannot accept your offer online
Accepting your offer of accommodation online is a quick and easy process, but we understand that some students may not be able to use this facility due to their particular circumstances. If you feel that you will be unable to accept your offer online, please contact us to discuss your situation when you receive your offer and we will advise you on the best way to proceed.
If a sponsor will pay your accommodation fees
If you are a sponsored student, you may still be able to accept your offer online, depending on how your accommodation fees are to be paid.
- If your sponsor will give you money to pay your accommodation fees, then you should still accept your offer online and pay your deposit.
- If your sponsor will pay your accommodation fees directly and will expect an invoice from Derwent Living, you will not be able to accept your offer online. In this case, please contact us when you receive your offer and we will advise you on how to proceed.