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Raleigh Park, Nottingham t. 01158 516600 e. raleighpark@derwentliving.com
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Quick checks before reporting a repair at Raleigh Park
If you should find a problem in your property then it will often be possible to rectify it yourself by following the easy checks on the following page.
If these remedies do not work, or you are unsure what to do, please report the problem by e-mail: raleighpark@derwentliving.com, phoning us on 01158 516600 (out of hours 0843 2892329) or by calling into Reception.
If you call into Reception, you’ll be asked to fill out a maintenance report form which will provide us with brief details of the fault. By signing the form you will agree for the Site Rep or contractor to enter your accommodation and fix the problem even if you are not present.
If you wish to be there at the time of the repair you will need to tick a box on this form, but bear in mind arranging suitable times for an appointment may cause some delays.
We prioritise repairs as follows:
1. Emergency – this includes complete loss of power, heating, lighting, or hot water. We aim to complete these repairs within 24 hours of the report
2. Serious – anything that will cause serious inconvenience to the tenant, or may lead to damage to the building. We aim to carry out all serious repairs within 7 working days of the report
3. Routine. We aim to complete all routine repairs within 4 working weeks of the report.
There can be occasional delays which prevent us from achieving these targets. For example, a specialist whom is required to carry out the work or if we have difficulty in obtaining parts. If we know that we are not able to meet our target repair times, we will inform you of the reason and give you an estimate of when the repair is likely to be completed. For all out of hours emergency repairs please call 0843 2892329
Loss of Lights
Replace the blown bulb with new of the same type.
Blown bulbs can sometimes cause all the lights in your room / flat to go off as it will have ‘tripped’ the protective fuse in your lighting circuit. To reset, find the fuse box which is located in the store room or kitchen of most flats and look for the switch which is facing in a different direction from the rest. Push up to reset, and the lights should come back on.
Loss of power to sockets
This can be fixed in the same way as the lights. If it is happening repeatedly it means there is a fault on an appliance.
To rectify, unplug all appliances in the room, reset the fuse box switch and start to plug in and turn on all your appliances one by one.
If the power goes off again, the item you have just plugged in will be the faulty appliance. For your safety we recommend that you do not use this appliance again. If it is a Derwent Living item (e.g. kettle) report this to the Raleigh Park Reception and we will be happy to replace the appliance.
No Heating
If your heating is not working there are a few things to check before reporting to us.
Electric Heating for bedroom wall heaters, check that it is switched on at the wall and that the temperature dial is set to 30ºC. Note that these heaters run on a timer system to save energy costs and will only operate during the following times:
6am - 10am
2pm - 4pm
6pm - 12pm
The storage heaters in your kitchen and hall are charged in the early hours of the morning for economy and then provide heat throughout the day.
Gas Central Heating check that the thermostat located on your living room wall is turned up to the desired temperature. Check that the dial on your boiler is at the snowflake position (winter setting) and that the dials to the right of this for the radiators and hot water are turned up at their maximum settings.
Please check the valves on the radiators are open by turning them fully in an anti-clockwise motion. If there is a significant difference in the temperature at the top and bottom of the radiator please inform us so we can bleed (remove the trapped air) from the system.
If the shower will not give hot water:
Check that the pull cord switch is on which will be displaying a red indicator at the ceiling point.
Check that the shower dials are in the correct position for your usual temperature setting and that it is operational.
Check the relevant switches at the main fuse board are on (pointing up)
If water won’t drain from the shower:
This will almost certainly be caused by trapped hair. If you remove the silver cover to the drain you will find a tube inside which can be unscrewed. This trap may contain the hair or it may be further down the drain. By using a kitchen fork / old toothbrush or similar the hair can be twirled around the fork and then pulled out as a plug. Be aware this will smell, please dispose in the toilet!!!
If a vacuum cleaner isn’t working:
If there is a lack of suction unplug the vacuum cleaner and check the bag isn’t full. Empty if it is, replacements are available from the Raleigh Park Reception. Also note that the Henry Hoovers will operate normally without a bag. Check that the pipe is not blocked. If there is no power please contact Reception.
If the fridge/freezer isn’t working:
Check to make sure that the plug to the fridge is in the electric wall socket and that this is switched on.
Check the seal - is this stopping the door from shutting.
Check the temperature setting, the dial should be in the middle position.
If the problem persists, contact reception.
Smoke detector beeping periodically
The battery needs to be replaced, Please complete a repair form for this.
Draft through the bedroom window
Check the air vent on the window – is it open, if so adjust the vent accordingly.
If you are having trouble with pests, i.e., ants, wasps, flies etc:
Clear away all rubbish and clean the affected areas thoroughly (any food, unwashed dishes etc, can easily attract pests. Inform our Reception immediately.
Remember if none of the above checks do not work please report the fault to Madison Court Reception.
Thank you for having a go!
