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Quick contacts & extras
Brookside, Derby t. 01332 614872 e. brookside@derwentliving.com
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Faq at Brookside
Is there a deposit to pay, is this refundable?
A deposit of £250.00 is payable when you accept an offer of accommodation. This money can be used to offset any amounts you owe us, but otherwise it will be returned to you at the end of the tenancy.
How much is the rent per week?
We charge rent for the whole tenancy period rather than week by week. However, your rent works out at the equivalent of £86.00 per week; this includes water and electricity bills, but we may charge an energy supplement if your electricity consumption is high.
Every time you use your credit card on our website, the credit card company charges Derwent Living a fee. Unfortunately this means we have to raise a surcharge of 1.5% to cover the cost, This surcharge will be added to your deposit and accommodation costs at the time of payment. If you wish to avoid the surcharge then please use a debit card.
The additional 1.5% surcharge will be added to all rent and deposit payments made from mid August 2011”
Where do I collect my keys from?
Keys are collected from the office on site; you will need to bring photo Proof of ID for example, driving licence/passport. If you do not have one of these, contact us to agree a form of ID.
When can I move in?
You can collect your keys during In Take weekend which is Saturday 17th September 2011. If you are arriving after this date or out of hours please contact The Brookside Team to make alternative arrangements.
What is the full postal address for Brookside?
The address is Brookside, Kedleston Street, Derby DE1 3JY. Please ensure you also advise sender of your flat number and the room number you will occupy.
Will staff accept mail/parcels?
Unfortunately we are unable to accept mail/parcels at the Brookside office.
When is the office open and where is it located?
The office is located on the right hand side of the scheme (as you drive in) next to the Laundry. The Office is open Monday - Friday 10am - 5.30pm
How can we contact The Brookside Team?
You can contact The Brookside Team in person by visiting Site Office during office hours (0843 2892329 out of office hours service)or by calling 01332 614976 or by e-mail at brookside@derwentliving.com
Is there on site security and how do we contact them?
Securitas Security carry out random patrols of the site. You can also call, if out of hours our Out of Hours Service on 0843 2892329.
What happens if I lock myself out or have an out of hours emergency?
If you lock yourself out do not worry just contact a member of on site staff and providing you answer a few security questions you will be given access to your property. You can also call, if out of hours our Out of Hours Service on 08432892329. The same applies to emergency repairs.
How do I report repairs?
You can report repairs by visiting the site office, or by calling 01332 614976, e-mailing Brookside@derwentliving.com or if it is out of hours call the help desk on 08432892329.
Do I get a reduction if I pay my accommodation fees in full?
Yes if you decide to pay your accommodation fees in full you will receive a £175.00 discount.
Does Brookside have internet access, if so how much?
Yes! We ask you to pay a one-off connection fee of £85.00 but once you have paid to get connected, there are no additional charges for using the internet.
Is there a phone line within the room?
No
Will I need to apply for a TV Licence?
TV licences are provided for communal areas only. If you plan to watch TV in your bedroom you will need a licence. Please visit www.tvlicences.com
Is there car parking on site?
There are limited parking available at Brookside. A parking permit is required and can be purchased from the site office at a cost of £175 on a first come first served basis. It should be noted that there is no visitor parking available at Brookside.
