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  • Price information
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• Arrival information
  • Welcome information
  • Before you arrive
  • Basic site info
• Terms and conditions
  • Tenancy agreement
  • Room transfer policy
  • Termination of contract policy
• Frequently asked questions
• Facilities
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  • Safety and security
  • Inventory, inspections and charges
  • TV licence, internet and Council Tax
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• Living here already?
  • FAQ
  • Student magazine
  • Having problems with your flat mates?
  • City guide
  • You said we did
  • Code of standards
  • Charges
  • Maintenance report form

Before you arrive at Brookside

Before you arrive at Brookside

Here at Brookside we understand the importance accommodation plays in student life, which is why we aim to provide you with not only the best possible range and standard of housing, but also advice and assistance throughout your time with us.

Brookside offers a taste of real independence plus the benefits of a sociable and supportive environment.

Derwent Living prides itself on customer service, our mission here at Brookside is to provide the best possible range and standard of accommodation, which meets the needs of our students, by:

• Continuing to develop and improve our flats and residences in response to student opinion
• Providing excellent standards of service through investment in our staff and facilities
• Continuously improving the quality and standard of all the services which we provide

There will not be another time in your life when you`ll get the chance to meet so many people from all different backgrounds and to have the chance to take part in such a wide range of activities. Why not join our Brookside Student Halls (Derby) facebook page and get to know your fellow Brookside students before you arrive

New for 2011 - Student Focus Group

Following feedback from previous customer satisfaction surveys, we are now looking to introduce the The Student Focus Group. It is hoped that Student Representatives will provide a very important link between Staff and students and they are the ones responsible for ensuring that you have a great time here at Brookside from day one!

The Student Focus Group will help organise and promote social activities within the hall, (film club, quiz nights) and arrange outside events, trips, etc.

Telephone / Internet & Television Provision

The internet facility is provided through Cable Com.

TV Licence

The government has decreed that each individual student bed-space should have a TV licence if they use a TV or any other device to record a TV programme, including a PC broadcast card. This is the law and not a Derwent Living policy. Contravention of this law can lead to a fine of up to £1000.00.

We have received advice from the TV Licensing Authority, that a licence for a bedroom will cover the communal areas as well. Hence you could get a licence for Bedroom A, and a TV in the kitchen would be covered by this.

TV licences are available from your local post office and are also available on-line at www.tvlicensing.co.uk.

If you do not have a TV and you receive a letter from TV Licensing then go online and complete a declaration form. This will remove you from the listings and ultimately stops you receiving letters.  The website address is: http://www.tvlicensing.co.uk/check-if-you-need-one/for-your-home/students-aud1/

Utilities, gas and electric testing

Reasonable utilities charges are included in your rent. If you receive any utility bills at your property, please take them directly to The Brookside Office.

Refuse to sign up with any utility provider if you are approached, otherwise you will be liable for their bills and our administrative costs in switching the accounts back to our suppliers.

Regular gas and electricity safety inspections are carried out. We will give prior notice in most cases, but reserve the right to immediate access in an emergency.

Council Tax

All Students are exempt from Council tax during the academic year and the University offices on request will issue council tax exemption certificates.

We may ask for proof of exemption at sometime during the year, so please apply for your certificate early.

If we ask you more than once, you will be subject to an administration charge of £10, in line with charges relating to other breaches of the tenancy agreement. 

The Essentials

Student Services Centre - 01332 591274 Based at Kedleston Road offer a wide range of services from advice on University documents, to how to access other support services.

University Counselling Service - 01332 591317 -Based at Kedleston Road and available to all students. By appointment only. Visit the Counselling website for further information contact www.counselling@derby.ac.uk

The Student Wellbeing Centre - Based at Kedleston Road the centre offers support from academic issues to welfare matters or money problems. email on studentwellbeing@derbyac.uk

Student Employment Agency - 01332 591313 - Based at Kedleston Road the agency offers help and career advice to students. email on sea@derby.ac.uk

NHS Direct - 0845 4647.Don`t forget to register with a Health Centre whilst at University. The Park Medical Practice is open to Derby University students only and is based at the Kedleston Road campus. To register call 01332 747142.