How close is the university?
Jubilee Campus is a 5-10 minute walk away. University Park Campus is a 15-20 minute walk, or residents can catch the free University hopper bus from Jubilee Campus.
Do I have contents insurance?
Yes! As standard, all Derwent's students are automatically covered by the #1 Student insurer, Endsleigh. However this cover may not be sufficient for your needs, for example if you have expensive computers and smart phones so we strongly recommend you review your policy and upgrade your cover if you feel you need it. Go to endsleigh.co.uk/reviewcover to check your policy details and enter your policy number HH1090.
How far is the city centre?
A 25 minute walk or 5-10 minute bus ride. The Pink line buses are £1 with a student card.
Where is the nearest supermarket?
There is a Lidl across the road and a Tesco Express about 7 minutes' walk away.
Is there a medical centre nearby?
There is a health centre on University Park Campus and a doctor's surgery 10 minutes' walk away on Ilkeston
Where is the nearest cashpoint?
At the local Tesco Express.
Where is the nearest police station?
A 15 minute walk away at Canning Circus.
Where is the nearest post office?
A 10 minute walk away on Ilkeston Road.
Where is the nearest gym?
Across the road behind Lidl.
How far are the bus/train stations?
Bus 2 goes directly from Ilkeston Road to Victoria Bus Station. The Indigo bus goes directly to Broadmarsh Bus Station from Derby Road. The train station is a 3 minute walk from Broadmarsh Bus Station.
Where's the nearest bus stop?
On Ilkeston Road, 2 minutes' walk away.
What's in my room?
Your room is fully furnished with: bed, desk, chair, wardrobe, chest of drawers, shelves and noticeboard.
What is included in the kitchen?
Kitchens come equipped with: cooker, microwave, fridge/freezer, kettle and dishwasher. You will need to
provide your own crockery and cooking utensils. Starter packs are available to pre-order before you arrive - see
Who cleans my flat?
You are responsible for cleaning your room, and for cleaning your communal areas with your flatmates.
Can I bring a pet?
Sorry, pets are not permitted on any Derwent Students properties
Where can I do my laundry?
There are several laundry rooms on site, each with 5 or more washers and dryers. We use a top-up card
Can I personalise my room?
You can personalise your room using accessories and bedding, which you need to provide yourself. We ask
that you don't put posters on your walls as any damage caused will be chargeable.
Can I have guests to stay?
Guests are permitted for a maximum of 2 consecutive nights. Please sign them in at reception on arrival.
Can I bring my car?
We have car parking available for an additional fee. Please contact reception to find out more.
Is there anywhere I can store my bike?
Yes, we have secure bike storage across the site. We recommend that you bring a bike lock.
Where do I collect my post from?
All letters and deliveries will be delivered directly to your house. We do not accept parcels or post in
reception, so please ensure that you are available to collect deliveries.
How do I report maintenance issues?
You can visit reception and fill out a repair form or call us directly to report the issue. If it is a leak or
an emergency issue, please let us know as soon as possible to prevent any damage in your flat.
Can I change my room?
We allow transfers from around mid-October each year, depending on available rooms. Please note that there is an administration fee of £50. Please speak with the team for further information.
Do I need to have a TV Licence?
No, we provide a TV in your lounge and we cover the TV Licence, so you won't need to buy one.
What events do you arrange on the site?
The JCR committee, supported by the Student's Union, organise events on and off-site throughout the year.
The Resident Tutor team organise events such as exam de-stress workshops, Personal Safety Awareness
courses, and Winter Wonderlands! The on-site team also organise welcome BBQs, charity fundraising events
and an end of year carnival.
What facilities are there on site?
Quiet room; ball court; common room with 50" LCD TV and Sky.
Can I store my possessions in the summer?
Contracts run for 50 weeks, so we don't offer storage at Madison Gardens.
Can I book for summer?
Our contracts run for 50 weeks, so summer booking isn't necessary
Can I arrive early?
Due to essential works on the site throughout the summer, we unfortunately cannot permit residents to move in earlier than the start of their contract in September.
What about safety and security on site?
The on-site team are available during office hours. Outside of these times a Security Guard is on site. CCTV
cameras are positioned around the scheme. We have recently installed new block doors and a gate entry system to one of the main courts. Our residents' safety is important to us, and we display and email advice to them throughout the year. Our Resident Tutor team are also available out of hours for welfare support and advice.