We understand that you may have a lot of questions before moving into your new room.
Below is a list of FAQ's to help answer any questions you may have.
If there is anything you still need help with please do not hesitate to get in touch!
I'm still waiting for exam results, what do I do?
If you’re still waiting for your exam results and you’re not sure whether your place at university is confirmed, don’t worry! You can still apply. You just need to ensure that if you do not get your place at university, you let the team on your chosen site know a maximum of 3 days after you receive your results, to cancel your booking. In this instance, you will receive a full refund of your deposit, proof will be required. If you don’t let us know within 3 days, your tenancy agreement will remain in place, and you will be liable for the rent on your room for the entire contract period.
Do I have contents insurance?
Yes! As standard, all Derwent's students are automatically covered by the #1 Student insurer, Endsleigh. However this cover may not be sufficient for your needs, for example if you have expensive computers and smart phones so we strongly recommend you review your policy and upgrade your cover if you feel you need it. Go to endsleigh.co.uk/reviewcover to check your policy details and enter your policy number HH1090.
How close is the University?
Newcastle University is a 16-minute walk and Northumbria University is 23 minutes’ walk away.
How far is the city centre?
The city centre is a 17-minute walk or 9-minute bus ride. There are regular buses to the city centre.
Where is the nearest ...?
Supermarket? Londis is 9 minutes walk away.
Medical Centre? Cruddas Park Surgery is 6 minutes walk away.
Cashpoint? There’s an ATM on Clayton Street, a 7-minute walk.
Police Station? Newcastle City Centre Police Station is 8 minutes’ walk away.
Post Office? A 5-minute walk away on Westgate Road.
Bus Stop? Only 2 minutes’ walk away.
How far is the train station?
The train station is easily accessible, only 7 minutes’ walk away.
What's in my room?
Your room is fully furnished with: bed, desk, chair, wardrobe, bedside table, shelving, noticeboard and mirror. Studios have kitchen facilities with dining tables or breakfast bars.
What is included in the kitchen?
Kitchens come equipped with: hob, oven, microwave, fridge/freezer, kettle, toaster, induction pans, vacuum, mop and bucket, iron and ironing board. You will need to provide your own crockery and cooking utensils. Starter packs are available to pre-order before you arrive.
Who cleans my flat?
You will be responsible for sharing the cleaning of your communal areas and for your own bedroom.
Can I bring a pet?
Sorry, pets are not permitted on any Derwent Students properties.
Where can I do my laundry?
There are 2 on-site laundries.
Can I personalise my room?
A noticeboard is provided for posters etc. You must not pin items onto the walls. Any damage caused will be chargeable.
Can I have guests to stay?
Guests are permitted for a maximum of 2 nights per week. Please sign them in at reception on arrival.
Can I bring my car?
Limited parking on site which is chargeable and subject to availability.
Is there anywhere I can store my bike?
Yes, we have secure bike storage in most of our blocks.
Where do I collect my post from?
Letters are sent directly to post boxes in the lobby of your block. We can sign for larger parcels, which you can collect from reception once processed.
How do I report maintenance issues?
We now have our very own Repair app. Download the ‘Main Manager’ app onto your smart phone or tablet and then get the site code from Reception. Enter the code into the app and then you can log any problems you’re having with your accommodation.
Can I change my room?
You may be able to change your room in exceptional circumstances if alternative rooms are available. A transfer fee of £50 will be charged.
Do I need to have a TV Licence?
TV licences are included in cluster flats but not a studio
What events do you arrange on the site?
We are working on an events plan for the coming year. If you have any suggestions please let us know!
What facilities are there on site?
Free on-site gym, common spaces throughout the site with Sky TV, study rooms, group cooking kitchen, 24-hour security, on-site laundry facilities, bike storage and free contents insurance.
Can I store my possessions in the summer?
Yes, we offer free summer storage providing you are an existing student who has booked for the next academic year.
We will store it over the summer and also put it into your room ready for your arrival
Can I book for summer?
Yes, we provide summer accommodation. Please contact the team for more information.
Can I arrive early?
You can book over summer if you’re a new student for September, but you may not be able to move into your allocated room immediately.
What about safety and security on site?
Newcastle 1 is a highly secure site – we provide 24-hour security staff.