We understand that you may have a lot of questions before moving into your new room.
Below is a list of FAQ's to help answer any questions you may have.
If there is anything you still need help with please do not hesitate to get in touch!
How close is the university?
De Montfort University is just a 5 minute walk and the University of Leicester is a 15 minute walk but if you prefer you can take the Sulets Shuttle Bus to the University of Leicester.
How far is the city centre?
15 minutes walk
Where is the nearest supermarket?
Tesco Express located 2 mins away and a larger Tesco is 10 mins away
Is there a medical centre nearby?
Victoria Park Health Centre is used by Leicester Uni Students. De Montfort Surgery used by DMU students.
Where is the nearest cashpoint?
One Stop on Grasmere Street.
Where is the nearest police station?
2 Houlditch Road
Where is the nearest post office?
In the Highcross Shopping Centre
Where is the nearest gym?
All 7 halls can use FREE gym at our Upperton Road site.
How far are the bus/train stations?
Bus- 25 mins walk
Train 20 mins walk
What's in my room?
Your room is fully furnished with: double bed, comfy chair or couch, desk, desk chair, wardrobe and TV.
What is included in the kitchen?
Kitchens come equipped with: two or four ring hob, full size oven, and fridge with freezer compartment. You will need to provide your own crockery and cooking utensils.
Who cleans my flat?
You are responsible for cleaning your room.
Can I bring a pet?
Sorry, pets are not permitted on any Derwent Students properties.
Where can I do my laundry?
On-site Laundry room
Can I personalise my room?
A pin board is provided in the bedroom for posters. We ask that you don't put posters on your walls as any damage caused will be chargeable.
Can I have guests to stay?
Guests are permitted for a maximum of 2 nights in any week. Please sign them in at reception on arrival.
Can I bring my car?
No onsite parking unless you have a blue badge. Road parking with meter
Is there anywhere I can store my bike?
Yes there are bike shed
Where do I collect my post from?
Mail and parcels can be collected from the office.
How do I report maintenance issues?
We now have our very own Repair app. Download the ‘Main Manager’ app onto your smart phone or tablet and then get the site code from Reception. Enter the code into the app and then you can log any problems you’re having with your accommodation.
Can I change my room?
Depending on availability and circumstances room changes can be arranged. A £50+VAT admin fee will apply.
Do I need to have a TV Licence?
You will need to purchase a TV licence if you wish to watch or stream live TV in your flat.
What facilities are there on site?
bike storage, laundry room, vending machines
Can I store my possessions in the summer?
If you are staying with us for the next academic year we may be able to store non-valuable items.
Can I book for summer?
Yes you will be able to stay over the summer (charges apply)
Can I arrive early?
If there are rooms available we can sometimes arrange early arrivals. Additional rent fees will apply
What about safety and security on site?
We have CCTV on site, and there is a fob entry system. Only residents and staff have access to the building. Out of hours assistance is available via a dedicated phone line.